1. Information We Collect

We may collect personal, business and technical information when you use our website, submit an inquiry or communicate with us.

Information You Provide to Us

When you contact us, submit an inquiry or request a quotation, you may provide information including:

• Your name
• Company name
• Email address
• Telephone number or WhatsApp number
• Country or region
• Shipping destination
• Products you are interested in
• Requested quantities
• Quotation or order requirements
• Messages, photographs, documents or other information you choose to provide

You are not required to provide information that is unrelated to your inquiry, quotation or order.

Business and Transaction Information

When we prepare a quotation, process an order or arrange shipment, we may collect:

• Quotation and order records
• Billing and shipping information
• Payment confirmation or transaction references
• Product, quantity and packaging requirements
• Freight, customs and delivery information
• Import permit or plant inspection information
• Phytosanitary and quarantine documentation
• Communications relating to quality, delivery or after-sales service

Where payment is completed through a bank, payment platform or third-party payment provider, that provider may process your financial information according to its own privacy policy.

We generally do not receive or store your complete payment card details, online banking passwords or account login credentials.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages visited
• Date and time of access
• Approximate geographic location
• Website activity and security logs
• Cookie and similar technology information

2. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and quotation requests
• Recommend suitable plants, specifications or order quantities
• Prepare quotations, invoices and order documents
• Process and manage orders
• Arrange propagation, production, packaging, inspection and shipment
• Communicate about product availability, delivery or after-sales matters
• Prepare logistics, customs, phytosanitary or export documentation
• Verify transactions and prevent fraud or misuse
• Maintain customer and business records
• Improve our website, products and customer service
• Protect the security and operation of our website
• Comply with tax, customs, export, import and regulatory requirements
• Send product or marketing communications where permitted by law

We do not use personal information for purposes that are materially incompatible with the purpose for which it was originally collected.

3. Legal Bases for Processing

Where applicable data protection law requires a legal basis, we may process personal information based on:

• Pre-contractual steps or performance of a contract:
  preparing quotations, confirming orders and arranging delivery.
• Legitimate business interests:
  responding to B2B inquiries, maintaining business records, improving services and preventing fraud.
• Legal obligations:
  complying with tax, customs, export, import, plant health and regulatory requirements.
• Consent:
  using optional cookies, sending marketing communications or conducting other processing activities where consent is required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing completed before consent was withdrawn.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain essential website functions
• Remember visitor preferences
• Protect website forms and website security
• Understand website traffic and performance
• Measure how visitors use the website
• Support advertising or marketing activities where these tools are enabled

Some cookies are necessary for the website to operate. Other cookies, including analytics or advertising cookies, may require your consent depending on your location.

You may manage cookies through the cookie settings displayed on our website, where available, or through your browser settings. Disabling certain cookies may affect some website functions.

5. How We Share Personal Information

We may disclose limited personal information to service providers, authorities and business partners where reasonably necessary, including:

• Website hosting and technical service providers
• Email, telephone and communication service providers
• Analytics, cybersecurity and anti-spam providers
• Banks and payment service providers
• Freight forwarders, couriers and logistics companies
• Customs brokers and inspection agencies
• Plant health, quarantine and phytosanitary authorities
• Accountants, legal advisers, insurers and other professional advisers
• Government or regulatory authorities where disclosure is legally required

These parties receive only the information reasonably necessary to provide the relevant service or complete the required process.

When you choose to communicate with us through a third-party platform such as WhatsApp, that platform may process information according to its own privacy policy and terms.

We may also disclose information where necessary to protect our legal rights, investigate fraud, enforce agreements or respond to a lawful request from a competent authority.

6. International Data Transfers

ArkYun Plants conducts international business and operates from China. Your personal information may therefore be processed or stored in China or in other countries involved in website hosting, communication, payment processing, logistics or order fulfilment.

Data protection laws in these countries may differ from those in your country or region. Where required by applicable law, we take reasonable measures to protect personal information during international transfers.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The nature and status of your inquiry
• Whether an inquiry resulted in a quotation or order
• The duration of our business relationship
• Customer service and dispute-resolution requirements
• Tax, accounting, customs and export record requirements
• Website security and fraud-prevention needs
• Applicable legal limitation periods

When personal information is no longer reasonably required, we may delete, anonymize or securely archive it, subject to applicable legal obligations.

8. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against:

• Unauthorized access
• Loss or misuse
• Accidental disclosure
• Alteration or destruction
• Fraudulent or abusive website activity

However, no website, communication system or electronic storage method can guarantee absolute security.

9. Your Privacy Rights

Depending on your country or region, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing activities
• Withdraw consent
• Request data portability where applicable
• Opt out of marketing communications
• Submit a complaint to an appropriate data protection authority

These rights may be subject to legal exceptions. We may need to verify your identity before completing a request.

To exercise a privacy right, contact us at
steven@arkyunplants.com
and provide sufficient information for us to identify and process your request.

10. California Privacy Rights

Where the California Consumer Privacy Act or other California privacy laws apply, California residents may have rights including:

• The right to know what categories of personal information are collected, used or disclosed
• The right to request access to specific personal information
• The right to request correction or deletion
• The right to opt out of the sale or sharing of personal information
• The right not to receive discriminatory treatment for exercising privacy rights

ArkYun Plants does not sell personal information for monetary consideration.

Certain analytics or advertising technologies may be considered “sharing” under California law. Where legally required and where such technologies are enabled, appropriate consent or opt-out controls will be provided.

11. Marketing Communications

We may send product updates, catalogues, availability information or other business communications where:

• You have requested the information
• The communication relates to an existing inquiry or business relationship
• You have provided consent
• The communication is otherwise permitted by applicable law

You may unsubscribe from optional marketing communications at any time by using the unsubscribe option in the message or by contacting us.

Communications concerning an inquiry, quotation, order, payment, shipment or after-sales matter are considered service-related communications rather than optional marketing messages.

12. Children’s Privacy

Our website and services are intended for business customers and are not directed to children under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers or communication services.

We are not responsible for the privacy, security or content practices of third parties. You should review the privacy policies of those services before providing personal information.

14. Automated Decision-Making

We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our website functions, business practices, service providers or legal obligations change.

The updated version will be published on this page with a revised “Last Updated” date. Material changes may also be communicated through the website or another appropriate method where required.

16. Contact Us

For questions, requests or concerns regarding this Privacy Policy or the handling of personal information, please contact us.